KODO BUSINESS COMPUTER SUPPORT

We provide technology services to many organisations across Australia. Kodo was established in 2013 out of demand for these services to be provided to regional and rural locations and has grown rapidly to become a trusted IT service provider.

WHY CHOOSE US

We are a locally owned business that works hard to recommend and provide the best solutions that fit your business requirements and budget.

We hire local team members, offer unbiased technology advice, and we work with a large selection of hardware and software vendors to select the very best solutions to suit your organisation’s needs.

HIGHLY SKILLED, PERSONABLE STAFF

Unlike other IT providers that employ service desk or receptionist staff to just log jobs into a system, we believe that commencing resolution of your IT problems should begin on the very first call.

SOLUTION NEUTRAL

We are not tied to a single provider, so we recommend and provide the best solutions that fit your requirements and budget.

24x7 TECHNICAL SUPPORT

We offer 24×7 Technical Support with a local team, that are available to answer you problems, if and when they occur. 

LOCAL STAFF WHO SPEAK IN PLAIN ENGLISH

Unlike other IT providers that employ service desk or receptionist staff to just log jobs into a system, we believe that commencing resolution of your IT problems should begin on the very first call.

We have a locally-based team of senior support staff with a proven track record. From the first point of contact with us, your call or mail is handled by a staff member that has the skills to ask the right questions and gather all the details. If we’re unable to resolve your problem on the very first call, we can accurately set and meet expectations for resolution.

Easily Understood

At Kodo, our staff know how to explain what we’re doing to your staff & provide assistance in easy to understand language. You don’t need a “technogeek” interpreter on hand to know what’s going on.

Solution Orientated

From the first point of contact with us, your call or email is handled by a staff member that has the skills to ask the right questions and gather all the details. If we’re unable to resolve your problem on the very first call, we can accurately set and meet expectations for resolution.

Local Team

We have a locally based team of senior support staff with proven track record right here in the Barossa Valley, South Australia. No call centres. No off-shore offices. Just locals who understand.

Hardware & Software PLUS Supply, Install & Support

When listening to many local customers, we often hear that organisations are being pushed to go cloud-based. We recognise that it simply isn’t feasible in some situations due to limited connectivity options available in regional locations. As a result, we work with our customers to asses what’s best and what functions can be moved to the cloud without negatively impacting functionality and performance.

Our staff have a broad range of skills and can assist with all aspects of IT Infrastructure including:

Hardware & Software

  • Server Hardware and Software

  • Notebook & Desktop PCs and Apple Macs

  • Network Infrastructure

  • IP Telephone Systems & VoIP

  • Internet, WAN & VPN solutions

  • Software including Office 365

  • Mobile device management

  • 3rd Party Software

  • Security and Threat Protection

  • Vendor Management

CONTACT KODO BUSINESS COMPUTER SUPPORT TODAY

We operate a technical contact centre located in the Barossa Valley which is available between 8am and 5.30pm Monday to Friday CST excluding South Australian public holidays. Technical support outside of these hours is also available by calling 1300 618 522. An On-Call Engineer will attend to your call and attempt to resolve the issue remotely. If this cannot be achieved, the technician will arrange to travel to your location.


KODO HQ

16 Old Sturt Hwy, Nuriootpa, SA, 5353

Phone: 1300 618 522
Email: support@kodo.tech
Web: www.kodo.tech